Wait & Service staff

Throughout your life you’re going to have some sort of interaction with wait and service staff. Most of these interactions will be pleasant, some will be less so. No matter what remember that those folks are trying to make a living in a demanding occupation. (Don’t believe it’s that demanding? You try waiting on tables on a busy Friday night.) Under all conditions be as pleasant as possible. If an order comes out wrong, apologize and explain that perhaps you miss ordered and what you really meant was ___. Note, you can only do that if you’re still asking for the same thing just slightly different. Recently this happened to me, at a dinner I ordered a hamburger with cheese and fries. However what came out was a hamburger and cheese fries. I explained to the waiter that I must have misspoken, and he promptly brought out regular fries.

Additionally, if you make a mistake, own up to it. Not long ago I was having some trouble with math, simple addition was being deemed too remedial for my brain, and thus it was making comical errors. While adding the tip to a bill I messed up the numbers and did the addition wrong, this was probably because I was trying to talk to the parties at the table while doing the addition. Fortunately we were still at the restaurant when the waitress noticed the error and she approached with bit of trepidation. Before she could saying anything I asked if I had made a mistake (I had done a similar thing not two months prior) and extended my hand to take the check back from her. I admitted my error and apologized for the trouble.

Recently I had occasion to dine with another party at their expense (almost the best type of dining experience). The check came and was paid. As we were leaving the waiter noticed that he had made a mistake and undercharged us. He caught us and explained the error. My host presented his credit card again and waited for the waiter to return with the corrected receipt. While waiting my host called the waiter a “putz” in his absence. I found that disrespectful and wanted to comment that I found it hard to believe that in my hosts years of work he never made a mistake. What made the remark even more insulting to me was that the waiter was a elderly man who clearly shouldn’t have been working, but was still doing so because he needed the money. I would recommend that you take the example supplied by my host as a good example of what not to do. Under no circumstance should one be demeaning to anyone. There is no call, nor justification for it.

To that end, I would like to redirect my readers to the following post by one of my favorite columnists, Stanley Bing who yesterday remarked about his dining adventures.